Some of the most common problems reported by consumers about other janitorial companies is how hard it is to communicate with them, the difficulty reaching the owner quickly when an emergency or special needs come up, and the difficulty in getting the exact level of service needed.

Clients we heard from cited the Sonoma County firm Clean Solutions, Inc. in Sonoma CA as the one proven to be easy to reach and to communicate with, that tailors services to the exact needs of each client, that offers competitive pricing, and provides everything from office cleaning and janitorial services to post-construction clean up for contractors throughout Sonoma, Marin, and Napa counties.

Clean Solutions, Inc. in Sonoma CA is Known For Responsiveness & Integrity
With other companies, clients are often frustrated at how long it takes to reach the owner, and it can take days to get needs taken care of.  Clean Solutions explained to us why clients find the company so much easier to reach and communicate with compared to so many others.

"We've made it a point to be more responsive than other companies. Where other owners are hard to reach because they're out running a crew, we're dedicated to running the office and taking calls from the client to service their needs immediately. People are amazed at how quickly they hear back from us."

Clients we heard from back this up. One client, Lea, reported to us, "We use Clean Solutions. When we have specific issues that come up, for example we had a stain happen on one of the floors, they were really quick to respond and come get it fixed. Really, really responsive. Really easy to work with and they do a great job. I would definitely recommend using their services."

The difficulty in communicating with other companies often includes the inability to get done each time exactly the things the client wants. Unlike those companies, Clean Solutions makes time to hear each client's exact needs.

Clean Solutions, Inc. tells us, "We do a walk-though with them and get very specific about everything they want done. And then we put those specifics right in the agreement for them." And where many others might promise such things, they often fail to deliver on them every time. But that's not true with Clean Solutions. "Clean Solutions is known for very high integrity. We do what we'll say we do, every time. We guarantee that in the event something wasn't done, we come right back and take care of it."

You might think this extra level of responsiveness and service would come with a high price tag, but it turns out that Clean Solutions is priced very competitively, as we heard from a representative of client Bank of Marin who reported to us, "Clean Solutions originally did just our headquarters building. Then we put out to bid in order to consolidate and get better pricing for all of our locations. They came in really good. We're very satisfied with their work and I recommend them."

Clean Solutions in Sonoma CA Also Does Clean-Up for Contractors
After construction work is done, there's almost always a mess to be cleaned up. While other services clean only visible areas, leaving homeowners frustrated later as construction dust migrates out from where it had been lurking in hidden spaces, Clean Solutions makes sure the homeowner continues to think well of the contractor by cleaning everything thoroughly. The company tells us, "Contractors know us for our attention to detail. We clean the places you don't see, like pulling out drawers and cleaning behind them, because that dust would find its way out later, which some people are even allergic to."

Contractors we called as research for this article attest to this, including Sam, who told us, "I've worked with Clean Solutions for a number of years. They do all my post-construction clean-up, anything from a couple of rooms to 10,000 square foot wineries and everything in between. I have found them to be a really good group of people. They do good work and are really conscientious. Their pricing is very fair. We also use them for professional window cleaning on these projects. They're great to work with."

And another contractor named Jon reported, "Clean Solutions, awesome subcontractor. Love them. They've done several homes for me. I do really high end residential work here in Sonoma, so I know what a good sub looks like, and I highly recommend them."

Green Alternatives from Clean Solutions in Sonoma CA
Clean Solutions has been using green alternatives since before it was a trend, with eco-friendly products being one of the founding concepts of the company. Clients really appreciate this approach as an alternative to harsh chemicals that off-gas, including common ones like ammonia and bleach.

The company shares, "We have a hydrogen peroxide based cleaning solution that kills 99.9% of bacteria. We also carry organic sanitizers and soaps.  And we can supply these to people for their own use even without them being a client of ours."

When it comes to avoiding the problems that other companies are known for, including a lack of communication, difficulty in reaching them, and inconsistency, previous clients of Cleaning Solutions, Inc. told us that the company is proven to respond quickly, to tailor services to clients' exact needs, and to follow through with consistency and thoroughness, all at competitive rates.

In the words of a client named Madeline, "Our business is physical training, so we have a lot of people with bare feet and hands touching equipment. It's very complicated. We've been working with Clean Solutions for many years now. I've been through different services before and they have been the ones who have done the best work for us. When we have some needs they make a point of coming in and meeting with us and walking around and talking about things. We've been very appreciative of the attention they have paid to what our needs are. I recommend them."