More and more consumers are expressing frustration with the big companies in this industry as those corporations try to wring every penny out of their operation to pay dividends to shareholders. They do so by cutting back drastically on service, with each tech often having an unrealistic burden of accounts on his route, lowering the industry standard to just four maintenance visits each year, having your service performed by unskilled labor supervised by people with merely a business degree but no technical background, and being wildly slow to respond to customer calls including for shutdowns. Complaints go unheeded since the person you talk to there rarely has any responsibility at such a large company, and they often don't even personally care.

That's why consumers report their relief at having found the solution in Suffolk County firm Eclipse Elevator in Patchogue NY, owned by long-time industry veteran Tommy Vasak with a proven record of quicker response times including to those critical shutdowns, with the total accountability that comes from getting to deal with the company owner directly, and the greater skill of being serviced by someone whose done it all in this trade since 1988 from traction to hydraulic to escalators, including the demanding role of having served at the World Trade Center.

Consumers Say They're Grateful To Have Found Eclipse Elevator & Tom Vasak

Customers of the big corporate outfits express frustration at not being responded to about problems, sometimes for four or five days. Unlike those companies, Eclipse Elevator and owner Tom Vasak is specifically known for their quick response times. Tom tells us, "My phone is on 24/7 with a backup answering service for instances where I might be briefly in a tunnel of some other cell deadspot, in which case they get a call back from me within minutes."

This responsiveness has earned Eclipse Elevator a loyal following especially among local fire districts who are particularly sensitive to the safety issue of an elevator being completely shutdown. Like a report we received from a consumer named Chris who told us, "Tom at Eclipse, highly recommend him. We've been using Eclipse since he started business. He's always on top of doing everything for us. At the fire district here we have an elevator that is from the 1960s that he's been able to keep running for us. He always comes out when we need him within an hour or two. He's highly recommended by us."

The big companies are costing their customers thousands of dollars more than necessary, due to the fact they have cut back preventative maintenance visits to just four times in the entire year, causing small problems to go untreated and become big expensive repairs. In contrast, Eclipse Elevator and owner Tom Vasak gives their customers a maintenance visit every other month, unless a customer expressly insists on fewer for some reason, leading to fewer costly repairs and fewer breakdowns.

This was borne out from consumer reports like from one a different fire district where Jessica reported to us, "Regarding Eclipse Elevator, I've never had an issue with them. When I've ever had any issue they're right on top of it and they come when they're scheduled for the maintenance and they're very responsive. I highly recommend that you use them."

Eclipse Elevator in Patchogue NY Proven More Cost Effective While Giving Better Service

You might expect that getting better service and more frequent maintenance should cost you more compared to other companies, but in fact, Eclipse Elevator has proven to be more affordable despite providing higher quality. As just one example of the difference on the cost of parts, a light bulb that costs 12 cents with Eclipse Elevator, gets sold by the big companies at as much as $2.50 by the time it gets to the customer. Tom shares, "That's understandable given all that infrastructure they need to support and pay for. We're a leaner shop and don't need to mark up like those others do."

And Tommy Vasak of Eclipse Elevator should know, since he's worked at three of the biggest companies in this industry, often disappointed at how poorly customers were treated by the big, slow, corporate machine obsessed with profits. So he started Eclipse Elevator in 2007 dedicated to doing more thorough work, using only qualified journeymen mechanics, not the under-qualified labor being used these days by the big companies, with a commitment to total accountability and responsiveness that has earned Eclipse Elevator the reputation for superior results that it has today.

Suffolk County resident Tom Vasak lives in Farmingdale NY. His wife of 23 years is an elevator mechanic, the first woman to pass the mechanics test in the local union. The two first met on a blind date in the city at Donohue's at 64th and Lexington. Since then they've raised two children together. He was born and raised in the Long Island that he still loves, and where he today enjoys taking his modest but competent 21 foot boat out to sea as befits his U.S. Coast Guard background, in addition to golf, and his commitment to two days a month at a soup kitchen through the local Rotary Club. Friends notice how he's always on call for customers, Bluetooth earpiece on even at a wedding for instance, while customers also cite how Tom is always there for them personally.

So instead of suffering with large companies that leave you shutdown for days, who cost more through unnecessary markups as well as the big avoidable problems that come from infrequent preventative maintenance as they race to the bottom in a quest for profits which also sees them using unqualified labor, consumers report the solution is the Suffolk County firm Eclipse Elevator and owner Tommy Vasak who is more affordable, gives more frequent maintenance, uses only skilled journeyman labor and proven immediately responsive to shutdowns and other customer calls.

And this was attested to by highly safety-conscious and demanding fire districts throughout Suffolk County who reported to us, like one consumer named Frank who said, "We do use Eclipse Elevator for our fire district. I've had no problems with them, no problems with my elevator. What little problems I have had they've taken care of in a timely manner. I recommend them."